Our policy lasts 30 days. If 30 days have gone by since you received your purchase, contact us first to discuss a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
If a product failed due to materials or workmanship under normal use, we may refund or replace the product for a period of one (1) year from the date of purchase.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: Any item not in its original condition, is damaged or missing parts for reasons not due to our error, or an item that is returned more than 30 days after delivery.
On refunds not related to materials or workmanship, we may charge a 3% fee to cover credit card processing fees, at our discretion.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, there is often some processing time before a refund is posted to your account. When a refund is initiated, you will receive an email from us notifying you of such. After the refund is initiated it can take up to 5 business days for the funds to be posted back into your account.
If it has been more than 5 business days and you still have not received your refund, please contact us at brennen@LiteOutdoors.com.
Exchanges
We will replace items if they are defective or damaged. If you need to exchange an item, send us an email at brennen@LiteOutdoors.com prior to shipping us your item. Our shipping address is 27 Niska Pl W, Lethbridge, Alberta, Canada, T1K 6G9, but we may have your item returned to a different address depending on circumstances.
Shipping
To return your product, you should contact us prior to shipping your item. Our shipping address is 27 Niska Pl W, Lethbridge, Alberta, Canada, T1K 6G9, but we may have the item shipped to a different address at our discretion.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach us, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.